Terms and Policies

Terms of Service

Welcome to AM Custom Creations! These terms and conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing this website, you agree to comply with these terms.

1. General Conditions

1.1. Acceptance of Terms
By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions, then you may not access the website or use any services.

1.2. Modifications to Terms
AM Custom Creations reserves the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check this page periodically for changes.

1.3. Eligibility
To use this site and make purchases, you must be at least 18 years old or have the permission of a legal guardian.

1.4. Account Information
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

2. Orders and Payment

2.1. Order Acceptance
All orders placed through the site are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or problems identified by our credit and fraud avoidance department.

2.2. Pricing and Payment
All prices are listed in USD. We accept payment through major credit cards, PayPal, and other methods as indicated on the site. Full payment is required at the time of purchase. Prices are subject to change without notice.

2.3. Custom Orders
Custom orders must be paid in full at the time of order. Due to the personalized nature of custom orders, they cannot be cancelled or changed once production has begun.

2.4. Sales Tax
Sales tax is collected as required by law and will be displayed at checkout.

3. Shipping and Delivery

3.1. Shipping Policy
We ship within the United States. Shipping charges are calculated at checkout based on the selected shipping method and destination.

3.2. Processing Time
Orders are typically processed within 2-3 business days. Custom orders may take longer depending on the complexity of the design. Orders are not shipped or delivered on weekends or holidays.

3.3. Shipping Methods and Costs
Shipping costs are calculated based on the weight of your order and the shipping method chosen. Options include standard, expedited, and express shipping.

3.4. Delivery Times
Delivery estimates are provided at checkout based on the shipping method selected. While we strive to meet these estimates, delivery times are not guaranteed. AM Custom Creations is not responsible for delays caused by the shipping carrier.

3.5. Shipment Confirmation and Order Tracking
You will receive a shipment confirmation email with tracking information once your order has shipped.

4. Returns and Refunds

4.1. Return Policy
Due to the personalized nature of custom and engraved items, these products are non-returnable and non-refundable. Non-custom items can be returned within 14 days of delivery in their original condition for a refund or exchange.

4.2. Return Process
To initiate a return, please contact us at ambackyardcreations@gmail.com with your order number and reason for return. The customer is responsible for return shipping costs.

4.3. Refunds
Refunds will be processed within 7-10 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method. Shipping costs are non-refundable.

4.4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at ambackyardcreations@gmail.com with your order number and photos of the damage. We will arrange for a replacement or refund.

5. Intellectual Property

5.1. Ownership of Content
All content on this site, including text, graphics, logos, images, and software, is the property of AM Custom Creations and is protected by intellectual property laws. Unauthorized use of any content is strictly prohibited.

5.2. Trademarks
The trademarks, logos, and service marks displayed on our website are the registered and unregistered trademarks of AM Custom Creations. You may not use any trademarks without our prior written permission.

6. Limitation of Liability

6.1. Disclaimer of Warranties
Our website and all content, products, and services are provided "as is" and "as available" without any warranties of any kind, either express or implied.

6.2. Limitation of Liability
To the fullest extent permitted by law, AM Custom Creations shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or products.

7. Governing Law

7.1. Applicable Law
These terms and conditions are governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles.

7.2. Dispute Resolution
Any disputes arising out of or related to these terms shall be resolved exclusively in the state or federal courts.